This Privacy Policy describes how we collect, use and protect your personal information when using our website and dietitian services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable Ukrainian legislation and GDPR requirements.

1. Collection of personal data

We collect personal data that you voluntarily provide to us when:

• Registering on the site and creating a personal account
• Making an appointment with a dietitian
• Filling out contact forms and health questionnaires
• Subscribing to our newsletter of useful materials
• Leaving reviews and comments

Such data includes: first name, last name, phone number, email, date of birth, health information, dietary preferences and restrictions, nutrition goals.

2. Use of personal data

Your personal data is used exclusively for:

• Providing quality nutrition consulting services
• Creating individual diets and nutrition plans
• Maintaining medical documentation and consultation history
• Contacting you for appointment confirmations and reminders
• Sending useful materials about healthy nutrition (with your consent)
• Improving the quality of our services

3. Protection of personal data

We apply modern technical and organizational measures to protect your personal data:

• SSL encryption to protect data transmission
• Secure data storage on protected servers
• Limited access to personal data only for authorized personnel
• Regular backup and security system updates
• Staff training on information security basics

4. Data transfer to third parties

We do not sell, exchange or transfer your personal data to third parties without your explicit consent, except in cases:

• When necessary for providing medical services (referrals to other specialists)
• When there are legal requirements from government agencies
• To ensure security and prevent fraud
• With your written permission

5. Your rights

In accordance with legislation, you have the right to:

• Access your personal data and obtain a copy of it
• Correct inaccurate or incomplete data
• Delete personal data ("right to be forgotten")
• Restrict processing of your data
• Transfer data to another controller
• Withdraw consent to data processing at any time

6. Contact information

If you have questions about this Privacy Policy or the processing of your personal data, contact us:

Email: privacy@dietolog.ua
Phone: +38 (050) 123-45-67
Address: Kyiv, Khreshchatyk St., 1, office 100

We are committed to responding to your request within 30 days of receiving it.

Last updated: June 18, 2025

These rules govern the use of the website and obtaining dietitian services. By using our site, you automatically agree to these rules and undertake to follow them.

1. General provisions

The site provides informational and consulting services in the field of dietetics and healthy nutrition. All materials on the site are informational in nature and do not replace a full medical consultation.

Before starting any diet or changing your diet, be sure to consult with a doctor, especially if you have chronic diseases.

2. Registration and personal account

To receive personal consultations, you need to register and create a personal account. When registering, you undertake to:

• Provide accurate and up-to-date information about yourself
• Maintain the confidentiality of your account credentials
• Immediately report suspicions of unauthorized access
• Take responsibility for all actions performed under your account

3. Services and consultations

Our services include:

• Individual nutrition consultations
• Creating personal diets and menus
• Support and adjustment of nutrition plans
• Educational materials about healthy lifestyle
• Online and offline consultations

All recommendations are provided based on the information you provide about your health and dietary preferences. The accuracy of diagnosis and effectiveness of recommendations depends on the completeness and accuracy of the data provided.

4. Payment for services

Payment for services is made according to the current price list. Payment terms:

• Payment is made before providing the service
• Cashless payments with Visa/MasterCard cards are accepted
• Refunds are possible in cases provided by law
• Prices may change with prior notice to clients

5. Cancellation and rescheduling of consultations

Consultation cancellation rules:

• Free cancellation 24 hours before consultation
• Cancellation less than 24 hours - 50% of cost
• No-show without notice - 100% of cost
• Rescheduling possible no more than 2 times
• Emergency cases are considered individually

6. Prohibited actions

When using the site, it is prohibited to:

• Transfer your account to third parties
• Publish false or offensive information
• Violate copyrights to site materials
• Use automated means to collect information
• Attempt to gain unauthorized access to the system
• Distribute malicious software

7. Responsibility of parties

Our responsibility:

• Providing quality services according to dietetics standards
• Protecting the confidentiality of your personal data
• Following ethical norms and professional standards
• Timely notification of changes in services

Your responsibility:

• Providing accurate information about your health condition
• Following recommendations and prescriptions
• Timely payment for services
• Reporting changes in health condition

8. Copyright

All site materials (texts, images, videos, nutrition programs) are protected by copyright. Use of materials without written permission is prohibited.

Quoting materials is allowed with mandatory indication of the source and link to the site.

9. Changes to rules

We reserve the right to make changes to these rules. Users will be notified of significant changes in advance via email or site notifications.

Continued use of the site after changes are made means your agreement to the new rules.

10. Contact information

For questions about site usage rules, contact:

Email: info@dietolog.ua
Phone: +38 (050) 123-45-67
Address: Kyiv, Khreshchatyk St., 1, office 100

Last updated: June 18, 2025